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PRIVACY, SHIPPING AND RETURN POLICY


 
Privacy

We only collect data when you place an order. Your information is kept as long as you are an active customer. We will NOT share you information out side of our company, other than information placed on shipping label. We will correct any inaccurate information.

Shipping

You are responsible for entering your information correctly when placing an on line order. We make every effort to obtain the correct information when you place order over the phone. If you enter the wrong address in your shipping information there may be an additional fee for shipping. UPS and the freight companies charge us an additional fee for wrong addresses, and  corrections for  UPS cost $5.00, and motor freight mistakes can be over $100.00. Please enter your data correctly!

Returns:

Returned goods incur a 20% restocking fee. No returns on flags that have been flown will be accepted. You will be  responsible for the shipping or motor freight of the products shipped to you, and you must prepay the return freight. Return authorization required and you should include your name and address so we know who to credit.  

No returns on flags, exchange only and ONLY on unused products.

20% restocking fee applies to all acceptable returns. Customer is responsible for freight & or shipping in both directions.

We make every effort to properly display the proper information and photos of the items we sell and do not use a photo of a large commercial flagpole in our information pages for small home kits.

We do not show you a photo of a beautiful "Signature Series Flag" and then ship you a lesser quality flag or a cheap import.

What does that mean to you? What You See, Is What You Get. Flagpole kits are kits, Flagpoles are Flagpoles, there is a difference. If product says flagpole kit it is delivered in smaller pieces you assemble.

A Flagpole kit ships USPS or UPS. They are light duty and are produced in usually 4 to 5 foot sections.

A Flagpole Ships Motor Freight because they are manufactured of heavier, thicker material and  in one piece in various lengths up to 35 feet. A 60 foot pole would be shipped in roughly 3 equal pieces totaling 66 feet of assembled length. (6 ft. in foundation.) Alignment sleeves are quite a bit different on large flagpoles than the swaged ends on kits.

              

 

Anchor Flag And Flagpole, 2044 Hwy 9 W,  Longs, SC 29568

PH: 843.756.9161  800.637.3002

 

Copyright 2000-2008, Anchor Flag, INC